If you are experiencing a never-ending loading screen when trying to access your Mimic simulation, there are a few things that you can do to fix the issue.
If you are seeing a never ending loading screen from Mimic Intro or Mimic Pro, you will want to perform a hard refresh of the webpage. To perform a hard refresh, press Ctrl+Shift+R on your keyboard.
If the never-ending loading screen is from Mimic Social, it may be a browser or internet issue. Make sure that you have a solid internet connection when trying to access the simulation.
All of our simulations work best with the browsers Mozilla Firefox or Google Chrome. If you are experiencing this issue, make sure you are using one of these web browsers when playing through the simulation.
If this still does not correct the issue, you can reach out to us directly at firstname.lastname@example.org and we will be happy to help.