Sometimes you run into a problem with our products, and the Stukent customer support team may ask you to take a screenshot of your browser's console to help us figure out the issue that you are having. Providing these screenshots will help us solve the issue faster.
So for those who don't know how to, here is how you can access the console of your browser. I will be using Chrome for this example, but the process will be very similar to any other browser you may be using.
The first thing you want to do is make sure you are on the page that the issue is happening. The console will show us the error after it has happened, and it is this information that we are wanting.
Once you have run into the issue, right click on the page and a window will pop up. In this window, you will see Inspect. Click on Inspect.
This will bring up a new window that will list all the information for that web page. You will see several tabs at the top of the Inspector, and one of them is Console. Click on Console.
From here, we want a screenshot of what you see in the console like you see in the image above. To take a screenshot using a Windows computer, you can use the Snipping Tool that is on all windows computers. Once you have the Snipping Tool open, just click on new, and then drag the cursor around the area you want to capture.
If you are using a Mac, simply click and hold the buttons Shift- Command(⌘)- 4 on your keyboard. The pointer will change to a cross-hair. Next, move the cross-hair to where you want to start the screenshot, then drag to select an area. When you've selected the area you want, release your mouse or trackpad button. To cancel, press the Esc (Escape) key before you release the button. Once you have taken your screenshot, you will find the screenshot as a .png file on your desktop.
That should do it. You can now send your screenshot to Stukent customer support.
If you have any questions you can contact the Stukent customer support team at firstname.lastname@example.org