How to Take Screenshots of your Browser's Console

If you ever encounter an issue while operating in Stukent's content, it is always helpful when contacting the support team to provide a screenshot of your browser's console to help locate the issue that you are having. Providing these screenshots will also help the team solve the issue faster. 

So for those who don't know how to take a screenshot of the browser's console, here is how you can access the console of your browser. I will be using Chrome for this example, but the process will be very similar to any other browser you may be using.

The first thing you want to do is make sure you are on the page that the issue is happening. The console will show us the error after it has happened, and it is this information that we are wanting.

Once you have run into the issue, right click on the page and a window will pop up. In this window, you will see Inspect. Click "Inspect" or "Inspect element".

This will bring up a new window that will list all the information for that web page. You will see several tabs at the top of the Inspector, and one of them is the Console. Click on Console.

 

From here, we want a screenshot of what you see in the console like you see in the image above. To take a screenshot using a Windows computer, you can use the Snipping Tool that is on all windows computers (screenshot for Mac). Once you have the Snipping Tool open, just click on new, and then drag the cursor around the area you want to capture.

Image result for snipping tool

If you are using a Mac, simply click and hold the buttons Shift- Command(⌘)- 4 on your keyboard. The pointer will change to a cross-hair. Next, move the cross-hair to where you want to start the screenshot, then drag to select an area. When you've selected the area you want, release your mouse or trackpad button. To cancel, press the Esc (Escape) key before you release the button. Once you have taken your screenshot, you will find the screenshot as a .png file on your desktop.

 Most computers autosave these images or will ask you where you wish to save the image to on the computer. Remember this location for when you go to submit it to support.

That should do it. You can now send your screenshot to Stukent customer support. 

If you have any questions you can contact the Stukent customer support team at support@stukent.com 

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