Students | LMS Troubleshooting and FAQ's

Note: This article is intended for students AFTER the Stukent course has been successfully linked to the LMS.

Students

Why do I see a blank screen when I launch to Stukent from my LMS?

There are a couple of reasons why this is happening: 

1. You have not paid for your materials yet. To access the paywall for Stukent, you will need to use the main Stukent launch link from your LMS course. Once you've paid for the materials, you can use any of the Stukent links in your LMS course.
2. If you are still receiving a blank screen, this could be an issue with the primary email being used (if you have used Stukent in the past). Please locate the email on your LMS account. Once you've done this, reach out to our Support Team to inform them you are receiving a blank screen when launching to Stukent, and provide a screenshot of your LMS primary email. They will be able to help determine if there is a discrepancy with the email on your account, or if further troubleshooting steps need to be taken.

 

Why do I see the message "Your instructor has not setup your courseware yet."?

Please let your instructor know if you see this message. It could indicate one of the following:

• Your instructor is not using the LMS integration and has a different method for you to join their Stukent course.
• There is an issue with the integration, and your instructor will need to work with our Support team to resolve it.
• *If you are seeing this in Canvas, there is also the possibility that there are two Stukent tools installed in your course. Check the side navigation in your Canvas course to see if there are two "Stukent" tools available. If there are, try the other tool you haven't clicked on and let your instructor know.

Why isn't Stukent launching when I click "Launch" or "Open Stukent"?

If you are attempting to launch Stukent from your LMS, but it does not take you to a new page or tab, check the pop-up blocker settings in your browser. Because our tool will open in a new tab, pop-up blockers will prohibit this action.

Why aren't my scores syncing?

This can be indication that Stukent has been accessed incorrectly. If your course is linked to an LMS like Canvas, Blackboard, Moodle, etc., you must always access Stukent through your course. Using a stand-alone link like "my.stukent.com" or a bookmarked link, can cause an issue like this. 

To troubleshoot this, let your instructor know that you're not seeing certain scores, and they can reach out to us for further assistance. Any troubleshooting we can help with will need to be done through your instructor. 

To resolve this for future assignment scores, make sure that you access Stukent only through a "Stukent" link connected in your LMS course.