Students | LMS Troubleshooting and FAQ's

Note: This article is intended for students AFTER the Stukent course has been successfully linked to the LMS.

Students

Why do I see a blank screen when I launch to Stukent from my LMS?

This is typically caused because the primary email was recently changed (if you have used Stukent in the past). You will need to reach out to the Stukent Support team with the following information

1. Take a screenshot of the email on your LMS account using the steps in this article: Students | How do I find my primary email address?
2. Provide the location URL and JWT. This can be found in the following articles depending on which LMS you are using: Canvas, Blackboard, Brightspace (D2L), Moodle, or Schoology

Once you've done this, reach out to our Support Team to inform them you are receiving a blank screen when launching to Stukent from your LMS, and provide them with the information requested above. They will be able to help determine the next best steps in resolving that error.

Why do I see the message "Your instructor has not setup your courseware yet."?

Please let your instructor know if you see this message. It could indicate one of the following:

• Your instructor is not using the LMS integration and has a different method for you to join their Stukent course.
• There is an issue with the integration, and your instructor will need to work with our Support team to resolve it.

Why isn't Stukent launching when I click "Launch" or "Open Stukent"?

If you are attempting to launch Stukent from your LMS, but it does not take you to a new page or tab, check the pop-up blocker settings in your browser. Because our tool will open in a new tab, pop-up blockers will prohibit this action.

Why aren't my scores syncing?

This can be indication that Stukent has been accessed incorrectly. If your course is linked to an LMS like Canvas, Blackboard, Moodle, etc., you must always access Stukent through your course. Using a stand-alone link like "my.stukent.com" or a bookmarked link, can cause an issue like this. 

To troubleshoot this, let your instructor know that you're not seeing certain scores, and they can reach out to us for further assistance. Any troubleshooting we can help with will need to be done through your instructor. 

To resolve this for future assignment scores, make sure that you access Stukent only through a "Stukent" link connected in your LMS course.