Blackboard | Retrieving the Location Url and JWT Data

This guide will walk you through the process of obtaining the Location URL & JWT data from the web browser to troubleshoot issues involving the Blackboard-Stukent integration based on your browser.

Google Chrome/Microsoft Edge

Gathering the Location URL

Determine where you are seeing an error, and click the corresponding link from within the LMS:

• Stukent launch link
• Assignment deep link
• Stukent Content (assignment manager) link (*only for instructors)

Once you have one of those views open, follow the steps below:

1. Right click anywhere in the white space, and click "Inspect".
2. In the side panel, click on the "Network" tab.
3. Directly under "Network", click the checkboxes for "Preserve Log" and "Disable Cache".
4. In the filter field, type "stukent" or "redirect".
5. Reload the browser page using the refresh button in the top left corner.
6. Once it loads, click on the "redirect?subscription-key" item.
7. Ensure you're on the "Headers" tab.
8. Copy and email the URL associated with the "Location" item that is listed under the "Response Headers" section.

Gathering the JWT Data

1. Ensure you have followed the steps above.
2. Click on the "Payload" tab.
3. Locate the "id_token" item, right click, and use "Copy Value".
4. Email this item.

Firefox

Gathering the Location URL

Determine where you are seeing an error, and click the corresponding link from within the LMS:

• Stukent launch link
• Assignment deep link
• Stukent Content (assignment manager) link (*only for instructors)

Once you have one of those views open, follow the steps below:

1. Right click anywhere in the white space, and click "Inspect".
2. In the bottom panel that opened, click on the "Network" tab.
3. In the filter field, type "redirect".
4. To the far right, click the checkbox "Disable Cache".
5. Reload the browser page using the refresh button in the top left corner.
6. Once it loads, click on the "redirect?subscription-key" item associated with Stukent.
7. Ensure you're on the "Headers" tab.
8. Copy and email the URL associated with the "Location" item under the "Response Headers" section.

Gathering the JWT Data

1. Ensure you have completed steps 1-7 from above.
2. Click on the 'Request' tab.
3. Right click the 'id_token' block of text, and use 'Copy Value'.
4. Email this item.