This guide will walk you through the process of obtaining the Location URL & JWT data from the web browser to troubleshoot issues involving the Canvas-Stukent integration based on your browser.
Google Chrome/Microsoft Edge
1. Open your Canvas course.
2. Click on the Stukent navigation item in Canvas.
3. Right click your mouse in the white space, and select the Inspect option.
4. Click the Network tab, and then check the two checkboxes directly under it: Preserve log and Disable cache.
5. In the filter field, type redirect.
6. Click the Refresh button on this browser tab in the top left corner. Wait for the page to reload.
7. On the right side, click on the redirect?subscription-key item from the list.
8. A new side panel will show from the right side, click on the Headers tab that will show.
9. Under the Response Headers section, find the Location item and copy the URL associated with it. Send this to LMS Stukent Support.
10. If you were asked to get JWT information, click the Payload tab next.
11. Find the id_token item, right click it with your mouse, and choose Copy value. Send this information to LMS Stukent Support.
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Firefox
1. Open your Canvas course that uses Stukent.
2. Click on the Stukent navigation item from the left side.
3. Right click your mouse in the white space, and select the Inspect option.
4. Click the Network tab, and then check the checkbox to the right: Disable cache.
5. In the filter field (on the left), type redirect.
6. Click the Refresh button on this browser tab in the top left corner. Wait for the page with the launch button to reload.
7. On the panel at the bottom, click on the redirect?subscription-key item from the list under the File column.
8. A new side panel will show from the right side, click on the Headers tab that will show.
9. Under the Response Headers section, find the Location item and copy the URL associated with it. Send this to LMS Stukent Support.
10. If you were asked to get JWT information, click the Request tab next.
11. Find the id_token item, right click it with your mouse, and choose Copy value. Send this information to LMS Stukent Support.
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