As a student (or instructor), sometimes you will encounter an issue or error with launching Stukent from Canvas assignment. To help troubleshoot this, our LMS Support team may ask for items called 'Location URL' and 'JWT' information. These items are some of the crucial pieces of troubleshooting. Follow the steps below to obtain that information.
Please find the option below that fits what your instructor has set up for your class.
Option 01: Assignment Launch Link Opens in a New Tab
When you click on the assignment in Canvas, determine if it keeps you in Canvas, or if it opens a new tab with the Stukent launch button (like the examples below).
If the Stukent launch button opens in a new tab, copy the URL located at the top in the URL box like shown in the second screenshot. This is what you'll send to Stukent's LMS Support.
Option 02: Assignment Launch Link Stays in Canvas
If when you click on the assignment from Canvas, and shows the blue launch button (as shown below), you'll want to use the steps in this section depending on which browser you're using. If needed, review the screenshot below to check if your assignment link opens in Canvas.
*You may see either a launch button like below or an error message (depending on what it being troubleshooted).
Google Chrome & Microsoft Edge
*screenshot below the steps show what it should look like
1. Ensure you are logged into Canvas.
2. Open your course, and find the assignment you are receiving an error from or the assignment requested from Stukent LMS Support.
3. Right click your mouse in the white space, and select the Inspect option.
4. Click the Network tab, and then check the two checkboxes directly under it: Preserve log and Disable cache.
5. In the filter field, type redirect.
6. Keeping the side panel open, click the Refresh button on this browser tab in the top left corner. Wait for the page with the launch button to reload.
7. When the page finishes loading, go to the panel, click on the redirect?subscription-key item from the list.
8. A new side panel will show from the right side, click on the Headers tab that will show.
9. Under the Response Headers section, find the Location item and copy the URL associated with it. Send this to LMS Stukent Support.
10. For JWT (id_token): Next, click the Payload tab. Right click your mouse on the information associated with id_token, and use the Copy Value option.
Firefox
1. Ensure you are logged into Canvas.
2. Open your course, and find the assignment you are receiving an error from, or the assignment requested from Stukent LMS Support.
3. Right click your mouse in the white space, and select the Inspect option.
4. Click the Network tab, and then check the checkbox directly under it: Disable cache.
5. In the filter field (on the left), type redirect.
6. Keeping the panel open, click the Refresh button on this browser tab in the top left corner. Wait for the page with the launch button to reload.
7. On the panel at the bottom, click on the redirect?subscription-key item from the list under the File column.
8. A new side panel will show from the right side, click on the Headers tab that will show.
9. Under the Response Headers section, find the Location item and copy the URL associated with it. Send this to LMS Stukent Support.
10. For JWT (id_token): Next, click the Request tab. Right click your mouse on the information associated with id_token, and use the Copy Value option.
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