At Stukent, we understand how important it is for you to receive your access codes promptly so you can start using your educational resources without delay. This guide will help you check the status of your order and explain how to request your access codes to be resent if necessary.
Order Status and Access Code Delivery Timeline
Once your payment is confirmed, access codes are usually delivered within 1-3 business days. This timeframe allows us to process your purchase and ensure the codes are distributed accurately.
Didn’t Receive Your Access Codes? Here’s What to Do
If you have not received your access codes after the expected delivery period, don’t worry. Here’s the process to follow:
- Check your email spam or junk folders to ensure the access codes email wasn’t misdirected.
- Verify that your payment was processed successfully through your payment provider.
- Contact Stukent Support to request a resend of your access codes. Be sure to have your order details ready, such as your purchase confirmation number and payment date.
Refunds and Credits for Access Codes
Depending on the time elapsed since your purchase, refunds or credits may be available if access codes were not delivered or if there was an issue with your order. Our support team will review your case and provide the best available resolution.
Contacting Stukent Support
Our friendly and knowledgeable support team is here to help you quickly and effectively. Reach out to us with your order information if you need assistance with your access codes or order status.
support@stukent.com or 1-855-788-5368
Additional Resources
For further assistance, you can also visit our Help Center, where you’ll find FAQs, troubleshooting tips, and more information about accessing your courseware.
Summary
- Access codes are sent within 1 to 3 business days after payment confirmation. - Check spam folders and payment status before contacting support. - Contact Stukent Support to resend access codes or inquire about refunds/credits. - Keep your order details handy for faster assistance.
We appreciate your patience and are committed to supporting your educational journey every step of the way.
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