Blackboard Instructors | Troubleshooting Grade Sync Issues

If you're looking at this article, it most likely means not all student scores are syncing into your Blackboard gradebook. We're so sorry about that! Please read below to see the common issues preventing score syncing and how to resolve it.

We also highly recommend emailing [e-mail] for further assistance.

All/Specific Assignments

No student scores have synced for specific/all assignment(s).

Usually this occurs when assignments were not course copied properly. The grade items are still pointing to the course you copied from and will not allow syncing.

Resolution: 

You will need to reach out to [e-mail] so they can confirm the steps you will need to take to resolve the score syncing issues in your course. It is possible you will need to delete grade items and regenerate them using the content manager.

Specific Students

Some students' scores are syncing, but specific students' scores are not.

This occurs if a student has been accessing Stukent incorrectly by directly logging in to my.stukent.com instead of launching Stukent from a Blackboard link/button. 

Ways to prevent this issue:

• If using the Stukent integration with Blackboard, never send students a join link. This creates a login for the students and causes score syncing issues down the line. Students will have SSO through the Stukent integration.

Resolution:

You will need to:

1. Have the student launch Stukent from a Blackboard link/button.
2. Once this has been done, reach out to Stukent Support at [e-mail] and ask them to resync that specific student's scores. Our support team has the ability to sync a specific student's scores rather than resyncing and overriding every student's scores.

Random Scores Across Students/Assignments

While this occurs only rarely, we have received reports of this happening more often with CYU assignments and Simternship rounds. 

We cannot usually determine the exact reason for a random score to not sync, but here are best practices students should use to avoid these issues:

• Always open Stukent from a Blackboard assignment link.
• Avoid leaving Stukent open in the background. Please close Stukent after each use and relaunch it from Blackboard fresh for every new session.
• Complete work in a space with a strong internet connection. 

Resolution:

If score sync issues are happening randomly, then there may not be much we can do. We sincerely apologize for the issue, and ask that you report this to [e-mail]. Stukent support can sync individual scores if you provide them to us, or you may choose to manually enter the score yourself.