If you are unable to launch the simulation or courseware, there are usually a few things you can do that should resolve this type of error.
- Logging out and back in
- Clearing your cookies and cache. Steps HERE
- Checking for any ad or popup blockers and disabling them.
If you still encounter this error, we have a few more troubleshooting steps listed HERE
Lastly, reach out to our support team at support@stukent.com with a screenshot of the error. They will be able to further investigate this error for you and assist you with any additional steps to take from there.
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