This article will go over the troubleshooting steps to take when receiving "Your Session Has Expired" after launching your Learning Management platform(Canvas, Blackboard, Brightspace, Moodle, etc.)
Troubleshooting Steps
- Closing all existing Stukent Windows. Prolonged login sessions will expire.
- Use a PC or a laptop. Our materials are not optimized for mobile devices or tablets. This may prevent certain pages from loading properly.
- User browsers Chrome, Firefox, or Microsoft Edge. Unfortunately, browsers such as Safari or Opera can prevent the pages from loading properly.
- Remove any ad or pop-up blockers on your browser.
- Clear Cache and Cookies on your browser.
- Relaunch Stukent from your Learning Management Platform (LMS), such as Canvas, Blackboard, Brightspace, or Moodle.
These steps should resolve this error. However, if you are still having trouble, we recommend reaching out to our support team at support@stukent.com and include a screenshot of the primary email address on your LMS platform. Steps on how to do so can be found here: LMS Students | How do I find my primary email address?
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