If you are ever having any trouble with your simulation or courseware loading properly, you can usually resolve the error with just a few steps.
- Log out and back in.
- Making sure you are using a PC or laptop. Our simulations and courseware are not optimized for use on tablets or mobile devices. This can sometimes cause the page to not load properly.
- Disabling any pop-up or ad blockers.
- Clearing your cache and cookies: Clear cookies and cache on all browsers
- Trying another browser entirely.
If you are still having trouble, we have a list of additional troubleshooting steps here: Basic Troubleshooting
If you are using an LMS(Canvas, Blackboard, Brightspace, Moodle, or Schoology), you can follow the troubleshooting steps listed here: LMS Troubleshooting and FAQ's
If you are still experiencing issues after doing all of the above, feel free to send us an email (support@stukent.com) with a screenshot attached.
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