This guide is intended for instructors and LMS administrators who may encounter issues while setting up the LTI integration, and/or are trying to link a course. If you are at the beginning of the integration process, please follow the guides provided on the Stukent LMS Integration page.
General
Why am I seeing a constant loading screen when I go to link my course?
This issue is a result of a discrepancy with the tool's configuration often with the information found at the administrative level.
You will need to work with your LMS administrator (and your Stukent Customer Success Manager) to get configuration screenshots of the tool settings sent to our Support team. They can then review the information there and identify if anything needs to be updated in the LMS, or on the Stukent side.
Why am I seeing an error saying, "Unable to find a configuration for client id: ...."?
This error indicates that the connection has not been finalized on our end. Please reach out to your Customer Success Manager about the status of your institution's connection on the Stukent side.
What should I do when I see this error: "Updating Assignments Failed"?
Please contact your Customer Success Manager or the Support team to troubleshoot this error.
Canvas
See "Canvas Integration Setup Troubleshooting and FAQ's" for Canvas related items.
Blackboard
See 'Blackboard Integration Setup Troubleshooting and FAQs' for Blackboard related items.
Moodle
Because Moodle is an Open Source platform, please contact your Customer Success Manager and/or the Support team to troubleshoot any errors.
Brightspace/D2L
Why am I getting this error, "Error: Unable to get or create context."?
This error is typically a result of working through the setup instructions out of order. Please start at the very beginning of our Brightspace Instructor Guide to ensure you are following the steps from start to finish.
If you are still receiving this error (after ensuring the proper steps are followed), please contact your Customer Success Manager and/or our Support team to troubleshoot.
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