This guide is intended for instructors and LMS administrators who may encounter issues while setting up the LTI integration, and/or are trying to link a course. If you are at the beginning of the integration process, please follow the guides provided on the Stukent LMS Integration page.
General
Why am I seeing a blank screen when I go to link my course?
This issue is a result of missing URL's or extra spaces in those URL's in the tool's configuration located at the administrative level.
Please contact your LMS administrator to confirm that there are no extra spaces in the URLs (leading, trailing, or in the middle of the URLs), and that the URL fields are not left empty.
Why am I seeing an error saying, "Unable to find a configuration for client id: ...."?
This error indicates that the connection has not been finalized on our end. Please reach out to your Customer Success Manager about the status of your institution's connection on the Stukent side.
What should I do when I see this error: "Updating Assignments Failed"?
Please contact your Customer Success Manager or the Support team to troubleshoot this error.
Canvas
See "Canvas Integration Setup Troubleshooting and FAQ's" for Canvas related items.
Blackboard
See 'Blackboard Integration Setup Troubleshooting and FAQs' for Blackboard related items.
Moodle
Because Moodle is an Open Source platform, please contact your Customer Success Manager and/or the Support team to troubleshoot any errors.
Brightspace/D2L
Why am I getting this error, "Error: Unable to get or create context."?
This error is typically a result of working through the setup instructions out of order. Please start at the very beginning of our Brightspace Instructor Guide to ensure you are following the steps from start to finish.
If you are still receiving this error (after ensuring the proper steps are followed), please contact your Customer Success Manager and/or our Support team to troubleshoot.
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